Terms & Conditions

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Please arrive 10-minutes ahead of your booking, if you know you will be late for your appointment then please let a member of the team know.

Please also let us know in advance of your visit if you have any allergies, are pregnant or have any other medical concerns that you feel may affect your spa use/treatments.

If you'd like to use the spa facilities before your treatment, this needs to be booked in advance so please contact us by email (spa15@no15greatpulteney.co.uk) and we can get this arranged for you.

Please do be aware that our boutique spa is a shared space and there will be a limited number of guests with access to the hot tub and sauna at the same time as you. Private hire of our spa facilities is available after 7pm for an additional fee.

Spa 15 attire

We recommend guests wear comfortable, loose-fitting clothes when arriving for a treatment and all day spa guests will be offered a robe and footwear on arrival. Hotel guests are very welcome to wear their robe and slippers from their room to the spa for a treatment or to use the wet facilities, but we respectfully ask that robes are not worn when in Bar 15 or The Dispensary. Swimwear is essential when using the hot tub, sauna and steam pod and guests are required to wear their own underwear for their treatment. Our therapists are trained to respect client modesty at all times.

Arrivals

We ask that you arrive 10-15 minutes ahead of your treatment time or start of your day spa experience so that you have time to change, if you wish, and complete a medical questionnaire. Please be aware that a late arrival will mean a shorter/cancelled treatment.

Booking policy

To book a treatment, a credit card is required to guarantee the booking. For day spa experiences, full pre-payment is required at the time of booking. Cancellation policy We do ask for 7 days’ notice should you need to cancel or reschedule a day spa package or treatment, however no charge will be made for spa treatments cancelled with 24 hours’ notice. In the unfortunate event you need to cancel after this time, a charge will be made for the full amount unless we are able to re-sell the appointment or package, in which case you’ll be able to reschedule and have the payment credited to your new treatment time/day spa experience.

Hot tub and sauna

We operate a no glass policy in the hot tub and sauna area and use of the spa facilities, with or without a treatment, needs to be booked in advance.

Disabled access

We do have one treatment room which is accessible, but unfortunately the hot tub and sauna are below ground via steps.

Health concerns

Please let us know about any medical conditions or concerns at the time of booking so that we can tailor any treatments accordingly. If you have any queries at all, please ask to save potential disappointment on the day if we discover the treatment(s) you have booked are not suitable for an existing condition. Spa 15 reserve the right to decline to administer a treatment if for any reason they feel it would not be in the best interests of the guest. Any treatments are booked at the guests’ own risk and Spa 15 do not accept responsibility should a guest have an allergic reaction. Our therapists are trained to offer suitable treatments to anyone who is undergoing treatment, has been affected by or is in recovery from cancer, so please give details at the time of booking so your treatments can be tailored to suit.

Mobile phones

There is wifi available in Spa 15 and while there is also a mobile signal – depending on your network – we ask that phones are set to silent to ensure a peaceful and relaxing spa experience for all guests and please respect other people’s privacy when taking any photos.

Pregnancy / mums-to-be

Many of our treatments can be enjoyed, or tailored specifically for you, when you are pregnant, but please ask for more details when booking if you have any questions. Look out for the pram logo to denote suitable treatments.

Valuables

We have a limited number of lockers for spa guests, but request you leave valuables at home where possible, as we cannot accept responsibility for any loss or damage. Don’t forget to check your robe pockets before handing back into reception.

Children

Children under the age of 16 are not permitted in Spa 15. Children aged 16 or 17 are permitted to use the spa only if accompanied by an adult for the duration of their visit.

Smoking

Smoking is not permitted in or outside any part of the hotel or spa.

Parking

There are several car parks to be found conveniently close to No.15. Bath Cricket Club Car Park, BA2 4EX, is just around the corner and is approximately a 10-minute walk away, as is Manvers Street Car Park, BA1 1JQ.

Prices and treatments are subject to change without notice.